FAQ

1. CAN I TRACK MY ORDER?
Upon your order being dispatched you will receive an email containing shipping details.

2. HOW FAST CAN I GET MY ORDER?
We offer a priority dispatch, please see details on the shipping page here.

3. CAN I AMEND MY ORDER ONCE PLACED?
We are unfortunately unable to amend an order once placed, please make use of the review order page. If you have made an error when ordering please see our returns policy. 

4. I'VE PLACED A SECOND ORDER, CAN YOU COMBINE WITH MY FIRST?
Unfortunately we are unable to combine orders under any circumstance. 

5. MY ADDRESS ON MY ORDER IS WRONG, CAN YOU HELP?
If a mistake has been made when the customer inputs their address we take no liability for where the parcel is delivered, this includes if the parcel is not delivered.

Each customer is given 3 chances to check their delivery address is correct before dispatch - 
1. At the checkout 
2. At the confirmation page 
3. At the email order confirmation page 

If you notice your address is incorrect, you must contact us immediately by replying to your order confirmation email. If we have dispatched your order and you have not corrected the delivery address at any of the 3 points listed we are unable to act on this. 

6. CAN I RETURN MY ORDER?
We accept returns within 30 days of receiving your order. Please see our return policy.

7. HOW DO I RETURN MY ITEMS?
Please use the original packaging to return your items(s), we cannot accept a return if the original box is not used. Please seal up the parcel effectively and include in your order number inside. 

Return items to our address below;

Bowtastic Clips
Standard Works
Caroline Street
Bishop Auckland
DL14 6JB

When your return has been received we will contact you within 5 business days, you will receive an email when your refund has been processed. Please note, we refund for items only, not the cost of postage.


8. CAN YOU SEND ADDITIONAL PACKAGING WITH MY ORDER?
Unfortunately we are unable to provide additional packaging. We do have gift boxes available on our website if you would like items in their own assigned gift box. Alternatively if you need items in separate boxes, individual orders would need to be placed.

9. CAN I EXCHANGE MY ORDER?
We are currently not accepting exchanges.

10. I HAVE A DISCOUNT CODE, HOW DO I APPLY IT?
Please see our discount terms on our website here under section 21.

11. I HAVE FORGOT TO APPLY DISCOUNT, CAN YOU APPLY IT NOW?
Once an order has been placed we cannot amend or apply any discount. We are unable to make any exceptions with regards to this.

12. WHAT DO I DO IF MY ORDER IS WRONG OR FAULTY?
On the rare occasion that your order is wrong or faulty, please fill in our the Contact Us form with your order number and details of the problem. 

13. WHAT HAPPENS IF MY ORDER HAS NOT ARRIVED OR IS LOST, CAN I GET A REFUND OR REPLACEMENT?
In the unlikely event that you do not receive your order we will contact the courier to investigate. This can take up to 10 days, you are required to wait for this to be carried out before we can refund or replace. 

14. WHY IS YOUR WEBSITE SAYING YOU CANNOT DELIVER TO MY ADDRESS?
Please note, we have a minimum spend of £4.50 on our website.

Updated April 5th