FAQ

 Frequently Asked Questions

1. WHICH SHIPPING IS RECOMMENDED?
We recommend Royal Mail tracked, this gives you an estimated delivery date and time.

2. WHERE IS MY ORDER?
If your order has been shipped you will receive a despatch email, this means the courier has collected and are processing your order through their network, we appreciate your patience whilst they deliver your order. 

3. MY TRACKING HAS NOT UPDATED, WHY?
When Royal Mail receive your order a scan will take place. Please do not worry if your order tracking does not update, this is normal during December as Royal Mail process millions through their system every day.

4. I PAID FOR MY ORDER TO BE DELIVERED IN SO MANY DAYS, WHERE IS IT?
We do not offer or advertise any service to be delivered in so many days, we use 'despatched' which means how long it takes from your order being placed, to it being collected by the courier. It then takes the relevant time for them to deliver which are estimated and given in good faith only.

5. I'VE PLACED AN ORDER PLEASE CAN YOU PUT THIS INTO SEPARATE PACKAGING?

Sorry, we do not split orders or provide extra packaging. All items placed on the same order will be despatched together, in one packaging. Under no circumstances are any requests for this accepted, thank you for understanding.

6. I'VE PLACED TWO ORDERS, CAN YOU COMBINE THEM?

Unfortunately we do not combine any orders. All orders placed must be despatched separately, with their assigned shipping. We will not consider any requests to combine orders.

7. MY ORDER IS WRONG CAN YOU CHANGE IT?

We cannot change an order once placed. Delivery addresses cannot be changed for security purposes, we will not consider any address changes under any circumstance.

Is your question not listed above? Don't worry, we have a friendly customer service who will help. Please use our contact page